Description : Customer Service Representative Mt Pleasant. Company : Commonwealth Bank. Location : Queensland
You are a passionate customer service professional
We are enhancing the financial wellbeing for our customers
Together we will deliver outstanding customer experiences
We are currently seeking a part time Customer Service Representative at our Mt Pleasant branch. This is a permanent part time opportunity consisting of 16 hours per week.
Please note, rosters are pre-determined. Before applying, please ensure you are available for the following hours:
Monday: 9.00 am - 2.00pm
Thursday: 9.30am - 2.30pm
Friday: 9.30am - 4.15pm
See yourself in our team
No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
More specifically you will:
Build a personal connection with customers through meaningful conversations
Work with customers to use our in-branch technology and digital banking options
Complete Financial Health Checks to assess customers’ financial needs; identify any changes
Process applications for personal loans, credit cards and associated products
Use tools to capture customer feedback, take action to correct any service breaks and drive improvement
We’re interested in hearing from people who have:
A genuine passion for customers and putting their needs first
The ability to have great conversations and confidence to ask challenging questions
Problem solving attitude and curiosity in finding the right solutions
An open approach to learning new things and goal oriented with the ability to accept feedback for development
Would thrive to work in a busy, commercial and driven retail environment
What’s next?
As part of our application process we require you to complete online assessments or digital interviews. We'd encourage you to complete the assessment within 48 hours once you have submitted an application.
Don't wait, apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 04/04/2023
